Return, Replacement & Refund Policy

Effective Date: 1st January 2026
Website:www.paramvastu.com

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return, Replacement & Refund Policy.

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1. Return Policy (2-Day Window)

You may request a return within 2 calendar days from the date of delivery, subject to the following conditions:

• The item must be unused, undamaged, and in its original packaging with all tags/labels intact.
• You must provide proof of purchase (order ID, receipt, or confirmation email).
• Returns must be pre-authorized. To initiate a return, email us at [paramvastuproduct@gmail.com] within the 2-day window. Unauthorized returns will not be accepted.
• Upon approval, we will share return shipping instructions. Return shipping costs shall be borne by the customer unless the return is due to our error (wrong/defective item).
• If we recieve broked/damaged item back to our warehouse whatever may be the reason the refund will not be processed . 

2. Replacement Policy (Damaged/Defective Items)

If you receive a damaged or defective item:

• Report it within 24 hours of delivery via email at [paramvastuproduct@gmail.com].
• Include clear photographs and parcel opening videos showing the damage/defect along with the packaging in an uncut start to stop video without pause .
• We will not be entertaining Defective item recieved complaint without the Original Parcel Opening Video . 
• Once we receive, inspect, and verify the claim, we will ship a replacement at no additional cost.
• If a replacement is unavailable, a full refund will be issued.

3. Refund Policy

• Once your returned item is received and inspected, we will notify you of the refund status via email/message within 5 business days of receiving the item.
• Approved refunds will be credited to your original payment method within 10 business days from approval. Your bank/payment provider may take additional time to reflect the credit.
• Cash on Delivery (COD) orders: Refunds will be processed via bank transfer (NEFT/UPI). You will be asked to provide your bank or UPI details.

4. Non-Returnable / Non-Refundable Conditions

Returns and refunds will not be provided in the following cases:

• Return request raised after 2 days from date of delivery.
• Item is used, altered, damaged or not in original packaging.
• No Parcel Opening Video is provided in case of damaged or defective item recieved.
• No valid proof of purchase provided.
• Damage caused by the customer's misuse or negligence after delivery.
• Change of mind after the 2-day return window has expired in any case Prepaid or COD Orders.

5. Delivery Attempts & Customer Responsibility

• Our courier partner makes up to 3 delivery attempts. All attempts are tracked and logged in our system.
• It is the customer's responsibility to ensure availability at the delivery address and to respond to courier communications.
• We will not entertain disputes regarding missed delivery attempts where our system records confirm that attempts were made.
• If all 3 attempts fail due to customer unavailability, the order may be returned to origin (RTO). In such cases, refunds for prepaid orders will be processed after deducting applicable shipping charges.

6. How to Contact Us

For any return, replacement, or refund queries:

• Email: paramvastuproduct@gmail.com
• Response Time: We aim to respond within 24–48 hours.

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This policy is governed by the laws of India, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. Any disputes shall be subject to the jurisdiction of courts in Ghaziabad ,Uttarpradesh Jurisdiction India.

By completing your purchase, you confirm that you have read and agreed to this policy.